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Etiquette is little more than showing respect. It is very seldom noticed by its presence, but it is certainly noticed by its absence.

You will notice the person who talks too loudly on their cell phone in a shared office space, who never washes their coffee cup but just leaves it on the sink in the communal kitchen, who orders the most important item on the menu because the boss is paying…

There are countless examples of poor etiquette. We tend to think that we are more relaxed in our modern environments – we don’t, for instance, pay much mind to a person eating a bread roll “wrongly” – that’s not disrespectful – it’s just social custom – but, really, we’re not more relaxed at all. Breaches of etiquette that show a lack of respect are frowned upon, and we are often judged negatively if we are guilty. Certainly, the greater the professional nature, or the higher the status, of the environment, the greater the demand for a high level of etiquette.

This is a great reference book, or a guide to use as part of work-readiness or onboarding workshops.