Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Centre has concluded that
• 85% of job success comes from having well‐developed soft and people skills, and
• only 15% of job success comes from technical skills and knowledge (hard skills).

Knowing etiquette gives you confidence. You will be familiar with the expected codes of behaviour. Manners are simply the behaviours that are socially acceptable in a particular environment. Stick to them, and you’ll be able to fit in, and be judged positively.

Good etiquette does not call attention to itself. However, if you slip up, you will no doubt find that the attention will shift to your error. So – get etiquette wrong and you risk a relationship (or a promotion).

In any group of people, there will be complaints about the person who parked in someone else’s space, or doesn’t ever wash a teacup, or who never helps out during peak periods, or who eats with their mouth open. No-one is immune from being judged harshly because they got etiquette wrong. You cannot allow yourself to be singled out for such negative reasons, when doing something about it is so simple.

Rather have the knowledge and not always need it – it’s far better than needing the knowledge and not having it.

Etiquette goes hand in hand with success, or becoming successful. There is no doubt that knowing and displaying the rules of etiquette will give you a competitive edge over others. Use etiquette to build a positive image of yourself in the eyes of those who matter. You will be showing that you respect others and their culture/customs through your use of etiquette.

In most workplaces, conflict arises from time to time. An inordinate amount of time and energy is spent resolving conflict. A recent workplace survey revealed that more than 50% of workers felt they had been treated rudely. 22% of respondents said that they were reducing their work effort as a result, and 12% were leaving their jobs to escape the incivility. Very often, simple manners and the sincere showing of respect can prevent such conflict.

It is worth making the effort.